THE FOLLOWING EXPLAINS OUR RESPONSIBILITIES REGARDING YOUR ORDER WITH US, AND HOW YOUR TRANSACTION WILL BE HANDLED. IT’S A LOT OF LEGALESE THAT ISN’T OVERLY FUN TO READ, BUT IS IMPORTANT FOR YOU TO UNDERSTAND THESE TERMS & CONDITIONS WHEN YOU SHOP WITH US.

TERMS & CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE PISTON DISTILLERY ONLINE SHOP AND GIN SCHOOL BOOKING SERVICE. THIS WEBSITE IS OWNED AND OPERATED BY WEATHERALL’S DISTILLERY LTD. VAT REG NO: 289525454 COMPANY NO: 11022607

BUYING PRODUCTS ON OUR WEBSITE
BY PLACING AN ORDER WITH PISTON GIN, YOU ACKNOWLEDGE TO HAVE READ AND AGREED TO THESE TERMS AND CONDITIONS. IF YOU ARE UNHAPPY WITH ANY ASPECT OF THESE, THEN YOU SHOULD CONTACT US AT [email protected] BEFORE PLACING YOUR ORDER WITH US. WE MUST RECEIVE FULL PAYMENT FOR THE GOODS THAT YOU ORDER AND WE WILL CONFIRM THAT YOUR ORDER HAS BEEN ACCEPTED BY SENDING AN EMAIL TO YOU VIA THE EMAIL ADDRESS YOU PROVIDE IN YOUR ORDER FORM. OUR ACCEPTANCE OF YOUR ORDER BRINGS INTO EXISTENCE A LEGALLY BINDING CONTRACT BETWEEN US.

AGE OF CONSENT
BY USING THIS SITE, YOU REPRESENT THAT YOU ARE AT LEAST THE AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE, OR THAT YOU ARE THE AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE AND YOU HAVE GIVEN US YOUR CONSENT TO ALLOW ANY OF YOUR MINOR DEPENDENTS TO USE THIS SITE. AMERICAN EXPRESS AND YOU WILL RECEIVE CONFIRMATION OF PAYMENT VIA EMAIL.

WARNING NOTICE
ALL PURCHASES MADE FROM THIS WEBSITE MUST BE FOR PERSONAL CONSUMPTION ONLY. ANY PURCHASES MADE WITH THE INTENTION OF MAKING FURTHER ONWARD SALES MAY REQUIRE APPROVAL FROM A PUBLIC BODY AND ARE NOT PERMITTED.

PROCESSING YOUR ORDER
IF YOUR ORDER IS RECEIVED BY 11AM, WE’LL DO OUR BEST TO DISPATCH IT THE SAME WORKING DAY FOR NEXT DAY DELIVERY. WE TRY TO PROCESS ALL ORDERS WITHIN 48HRS OF RECEIVING THEM, HOWEVER AS WE USE A THIRD PARTY COURIER ON OCCASION WE DO EXPERIENCE SOME BREAKAGES WHICH MAY DELAY YOUR ORDER. YOUR ORDER WILL BE TRACKED WITH A TRACKING NUMBER AND IF YOU DO NOT RECEIVE YOUR GOODS, PLEASE EMAIL [email protected] TO GET THE TRACKING NUMBER, ANY LOST ORDERS LOST IN TRANSIT HAVE TO FIRST BE QUERIED WITH THE COURIER BY YOURSELF, THE CUSTOMER, BEFORE WE CAN CHASE IT OR RESEND A REPLACEMENT.  TO PURCHASE PRODUCTS FROM PISTON GIN, YOU MUST BE OF LEGAL AGE TO BUY ALCOHOL IN THE COUNTRY IN WHICH YOU RESIDE. DELIVERY WILL ONLY BE MADE TO INDIVIDUALS OF LEGAL PURCHASE AGE. OUR DELIVERY COMPANY WILL CHECK ID IF THEY ARE UNSURE OF THE RECIPIENTS AGE. UNFORTUNATELY, WE DO NOT DELIVER TO ADDRESSES OUTSIDE THE UK. YOU MAY PLACE AN ORDER FOR PRODUCT(S) FROM OUTSIDE THE UK IF YOU HAVE A UK BILLING ADDRESS FOR YOUR CREDIT OR DEBIT CARD, BUT THE ORDER MUST BE FOR DELIVERY TO AN ADDRESS WITHIN THE UK. PLEASE BE ADVISED THAT WHILST WE SHIP TO MOST LOCATIONS WITHIN THE UK, WE DO NOT OFFER THIS SERVICE FOR JERSEY, GUERNSEY, THE ORKNEY ISLANDS, THE ISLE OF SCILLY, THE HIGHLANDS, THE ISLE OF WIGHT AND THE ISLE OF MAN. PLEASE CONTACT US DIRECTLY ON [email protected] FOR ADVICE ON DELIVERY TO THESE LOCATIONS.

AVAILABILITY
ALL ITEMS ARE SUBJECT TO AVAILABILITY. WE WILL INFORM AND REFUND YOU AS SOON AS POSSIBLE IF THE GOODS YOU HAVE ORDERED ARE NOT AVAILABLE.

GIN SCHOOL
IF YOU CAN NO LONGER MAKE YOUR GIN SCHOOL APPOINTMENT WE DO NOT OFFER REFUNDS. IF YOU NEED TO RESCHEDULE FOR AN ALTERNATIVE DATE WE REQUIRE A MINIMUM OF 7 DAYS NOTICE FOR ALL BOOKINGS.  IF CANCELLED WITHIN 7 DAYS OF YOUR BOOKING YOU CAN NOT BE REBOOKED ONTO AN ALTERNATIVE DATE FREE OF CHARGE UNLESS WE CAN FILL THE SPACE. ALTERNATIVELY, PLEASE EMAIL [email protected] TO DISCUSS A SURCHARGE* FOR LATE CANCELLATIONS *SURCHARGES WILL NOT BE VALID IF IT IS LESS THAN 48 HOURS BEFORE YOUR BOOKED APPOINTMENT. FOR CHANGES TO YOUR BOOKING OR TO MAKE A CANCELLATION PLEASE CONTACT US BY EMAILING [email protected] OR CALLING 01905 611 293. NIBBLES ARE PROVIDED, PLEASE LET US KNOW OF ANY DIETARY REQUIREMENTS OR ALLERGIES AFTER BOOKING BY EMAILING [email protected].

GIN SCHOOL VOUCHERS
GIN SCHOOL VOUCHERS CANNOT BE EXCHANGED FOR ANY MONETARY REFUND, AND THEY CANNOT BE USED FOR ITS VALUE AGAINST GIN PURCHASES. THE VOUCHERS ARE VALID FOR 12 MONTHS FROM DATE OF PURCHASE, AND THEY ARE UNREDEEMABLE AFTER THE 12 MONTHS EXPIRY. FOR THOSE VOUCHERS THAT EXPIRED DURING THE 9 MONTHS WE WERE CLOSED DUE TO COVID-19, THESE HAVE ALL BEEN EXTENDED BY 9 MONTHS EXPIRY FROM DATE OF PURCHASE. FOR ANY QUERIES REGARDING BOOKINGS AND COVID-19, PLEASE EMAIL [email protected].

RETURNS & EXCHANGES
FOR CANCELLATIONS OR RETURNS PLEASE CONTACT US ON E-MAIL US AT [email protected]. YOU WILL RECEIVE A FULL REFUND OF THE PRICE PAID FOR THE GOODS ORDERED, WE WILL PROCESS THE REFUND DUE TO YOU AS SOON AS POSSIBLE. PLEASE RETURN THE GOODS TO US IN THE ORIGINAL PACKAGING AS SOON AS REASONABLY PRACTICABLE.

JURISDICTION
THIS WEBSITE, THESE TERMS AND CONDITIONS AND ANY CONTRACT ENTERED INTO AS A RESULT OF USAGE OF THIS WEBSITE ARE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH ENGLISH LAW. THE PARTIES TO ANY SUCH CONTRACT AGREE TO SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF ENGLAND AND WALES.

DISCOUNTS
ANY DISCOUNT OR PROMOTION IS SUBJECT TO AVAILABILITY AND CAN BE WITHDRAWN AT ANY TIME BY PISTON GIN. NO RESPONSIBILITY IS ACCEPTED FOR ANY VOUCHER OR CODE THAT IS DEFACED, ILLEGIBLE, LOST OR UNABLE TO BE SUBMITTED DUE TO ANY TECHNICAL OR OTHER REASON. FROM TIME TO TIME WE MAY RUN FREE DELIVERY OFFERS/CODES, THESE ARE VALID ON UK STANDARD DELIVERY ONLY UNLESS OTHERWISE STATED. GIN SCHOOL, GIFT VOUCHERS AND GIN SCHOOL VOUCHERS ARE EXCLUDED FROM ALL OFFERS AND DISCOUNTS. CODES ARE VALID FOR A LIMITED TIME ONLY AND CAN BE STOPPED OR WITHDRAWN AT ANY TIME WITHOUT ANY GIVEN NOTICE. PLEASE NOTE IF YOU HAVE A PERSHORE PATTY FOODIE CARD THESE CAN ONLY BE REDEEMED IN-STORE AT PISTON DISTILLERY.

BLACK FRIDAY 2023 DISCOUNT – NOT VAILD ON MERCHANDISE OR MONETARY GIFT VOUCHERS. 

SOCIAL MEDIA COMPETITIONS/GIVEAWAYS
SOCIAL MEDIA COMPETITIONS AND GIVEAWAYS ARE OPEN TO UK RESIDENTS ONLY. MUST BE 18 OR OVER TO ENTER.  TO ENTER USERS MUST LIKE @PISTONDISTILLERY ON THE STATED SOCIAL MEDIA PLATFORM (INSTAGRAM/FACEBOOK OR BOTH). LATE ENTRIES TO THE COMPETITION WILL NOT BE ACCEPTED. THERE IS NO CASH OR ALTERNATIVE PRIZE. PISTON GIN HAS THE RIGHT TO WITHDRAW OR CHANGE ANY PROMOTIONS WITHOUT ANY GIVEN WARNING OR NOTICE. ANY PERSONAL DATA RELATING TO PARTICIPANTS WILL BE USED SOLELY IN ACCORDANCE WITH CURRENT UK DATA PROTECTION LEGISLATION AND WILL NOT BE USED FOR MARKETING PURPOSES WITHOUT THE INDIVIDUAL’S PRIOR CONSENT. COMPETITIONS ARE IN NO WAY ENDORSED OR SPONSORED BY FACEBOOK OR INSTAGRAM. THIS COMPETITION IS RUN BY PISTON GIN, THE PAINTING HOUSE, ROYAL PORCELAIN WORKS, SEVERN STREET, WORCESTER, WR1 2ND, UNITED KINGDOM.

BOTTOMLESS BRUNCH

SITTINGS ARE 90 MINUTES FROM THE TIME YOU ARE SEATED. DRINKS AND FOOD ORDERS CAN ONLY BE TAKEN VIA TABLE SERVICE. THE OFFER CAN BE WITHDRAWN AT ANY TIME AT OUR DISCRETION. WE RESERVE THE RIGHT TO REFUSE ALCOHOL TO ANY PERSON CLEARLY INTOXICATED.  CANCELLATIONS FOR A REFUND IN FULL ARE WITH A MINIMUM NOTICE OF 7 DAYS. FOR A REFUND IN FULL WITH LESS THN 7 DAYS NTOICES THE SPACES WILL HAVE TO BE FILLED, IF THEY ARE NOT FILLED THERE WILL BE A 60% REFUND, THE 40% WILL BE KEPT TO COVER UPFRONT COSTS.

MARKETING
WE STRIVE TO PROVIDE YOU WITH CHOICES REGARDING CERTAIN PERSONAL DATA USES, PARTICULARLY AROUND MARKETING AND ADVERTISING.

PROMOTIONAL OFFERS FROM US
WE MAY USE YOUR IDENTITY, CONTACT, TECHNICAL, USAGE AND PROFILE DATA TO FORM A VIEW ON WHAT WE THINK YOU MAY WANT OR NEED, OR WHAT MAY BE OF INTEREST TO YOU. THIS IS HOW WE DECIDE WHICH PRODUCTS, SERVICES AND OFFERS MAY BE RELEVANT FOR YOU (WE CALL THIS MARKETING).

YOU WILL RECEIVE MARKETING COMMUNICATIONS FROM US IF YOU HAVE REQUESTED INFORMATION FROM US OR PURCHASED ANYTHING FROM US AND YOU HAVE NOT OPTED OUT OF RECEIVING THAT MARKETING.

OPTING OUT
YOU CAN ASK US OR THIRD PARTIES TO STOP SENDING YOU MARKETING MESSAGES AT ANY TIME BY LOGGING INTO THE WEBSITE AND CHECKING OR UNCHECKING RELEVANT BOXES TO ADJUST YOUR MARKETING PREFERENCES, OR BY FOLLOWING THE OPT-OUT LINKS ON ANY MARKETING MESSAGE SENT TO YOU, OR BY CONTACTING US AT ANY TIME.

WHERE YOU OPT OUT OF RECEIVING THESE MARKETING MESSAGES, THIS WILL NOT APPLY TO PERSONAL DATA PROVIDED TO US AS A RESULT OF BUYING SOMETHING FROM US.

WHO WE SHARE YOUR DATA WITH
WHERE YOU HAVE AGREED TO US DOING SO, WE WILL SHARE YOUR DATA WITH THIRD PARTIES WHO WE BELIEVE SELL THINGS WE THINK YOU MAY BE INTERESTED IN, OR PROVIDE SERVICES THAT WE BELIEVE MAY BE OF USE TO YOU. WE WILL MAKE IT VERY CLEAR IF WE ARE GOING TO DO THIS AND WILL TELL YOU EXACTLY WHO WE WILL BE PROVIDING THE DATA TO AND FOR WHAT REASON IT IS BEING TRANSFERRED TO THEM.

WE ALSO HAVE TO PROVIDE CERTAIN PERSONAL DATA TO OUR SUPPLIERS TO ENABLE THEM TO ASSIST US IN COMPLYING WITH OUR CONTRACTUAL OBLIGATIONS TO YOU WHEN WE ARE SELLING ANYTHING TO YOU. ALL OF OUR SUPPLIERS ARE SUBJECT TO SUITABLE CONTRACTS THAT LIMIT THE USE OF THE DATA WE PROVIDE THEM AND ENSURE THAT WE RETAIN OVERALL CONTROL OF THE DATA.

HOW LONG WE RETAIN YOUR DATA
IF YOU LEAVE A COMMENT, THE COMMENT AND ITS METADATA ARE RETAINED INDEFINITELY. THIS IS SO WE CAN RECOGNISE AND APPROVE ANY FOLLOW-UP COMMENTS AUTOMATICALLY INSTEAD OF HOLDING THEM IN A MODERATION QUEUE.

FOR USERS THAT REGISTER ON OUR WEBSITE (IF ANY), WE ALSO STORE THE PERSONAL INFORMATION THEY PROVIDE IN THEIR USER PROFILE. ALL USERS CAN SEE, EDIT, OR DELETE THEIR PERSONAL INFORMATION AT ANY TIME (EXCEPT THEY CANNOT CHANGE THEIR USERNAME). WEBSITE ADMINISTRATORS CAN ALSO SEE AND EDIT THAT INFORMATION.

WE WILL ONLY RETAIN YOUR PERSONAL DATA FOR AS LONG AS REASONABLY NECESSARY TO FULFIL THE PURPOSES WE COLLECTED IT FOR, INCLUDING FOR THE PURPOSES OF SATISFYING ANY LEGAL, REGULATORY, TAX, ACCOUNTING OR REPORTING REQUIREMENTS. WE MAY RETAIN YOUR PERSONAL DATA FOR A LONGER PERIOD IN THE EVENT OF A COMPLAINT OR IF WE REASONABLY BELIEVE THERE IS A PROSPECT OF LITIGATION IN RESPECT TO OUR RELATIONSHIP WITH YOU.

TO DETERMINE THE APPROPRIATE RETENTION PERIOD FOR PERSONAL DATA, WE CONSIDER THE AMOUNT, NATURE AND SENSITIVITY OF THE PERSONAL DATA, THE POTENTIAL RISK OF HARM FROM UNAUTHORISED USE OR DISCLOSURE OF YOUR PERSONAL DATA, THE PURPOSES FOR WHICH WE PROCESS YOUR PERSONAL DATA AND WHETHER WE CAN ACHIEVE THOSE PURPOSES THROUGH OTHER MEANS, AND THE APPLICABLE LEGAL, REGULATORY, TAX, ACCOUNTING OR OTHER REQUIREMENTS.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

YOU HAVE THE RIGHT TO:

REQUEST ACCESS TO YOUR PERSONAL DATA (COMMONLY KNOWN AS A “DATA SUBJECT ACCESS REQUEST”). THIS ENABLES YOU TO RECEIVE A COPY OF THE PERSONAL DATA WE HOLD ABOUT YOU AND TO CHECK THAT WE ARE LAWFULLY PROCESSING IT.

REQUEST CORRECTION OF THE PERSONAL DATA THAT WE HOLD ABOUT YOU. THIS ENABLES YOU TO HAVE ANY INCOMPLETE OR INACCURATE DATA WE HOLD ABOUT YOU CORRECTED, THOUGH WE MAY NEED TO VERIFY THE ACCURACY OF THE NEW DATA YOU PROVIDE TO US.

REQUEST ERASURE OF YOUR PERSONAL DATA. THIS ENABLES YOU TO ASK US TO DELETE OR REMOVE PERSONAL DATA WHERE THERE IS NO GOOD REASON FOR US CONTINUING TO PROCESS IT. YOU ALSO HAVE THE RIGHT TO ASK US TO DELETE OR REMOVE YOUR PERSONAL DATA WHERE YOU HAVE SUCCESSFULLY EXERCISED YOUR RIGHT TO OBJECT TO PROCESSING (SEE BELOW), WHERE WE MAY HAVE PROCESSED YOUR INFORMATION UNLAWFULLY OR WHERE WE ARE REQUIRED TO ERASE YOUR PERSONAL DATA TO COMPLY WITH LOCAL LAW. NOTE, HOWEVER, THAT WE MAY NOT ALWAYS BE ABLE TO COMPLY WITH YOUR REQUEST OF ERASURE FOR SPECIFIC LEGAL REASONS WHICH WILL BE NOTIFIED TO YOU, IF APPLICABLE, AT THE TIME OF YOUR REQUEST.

OBJECT TO PROCESSING OF YOUR PERSONAL DATA WHERE WE ARE RELYING ON A LEGITIMATE INTEREST (OR THOSE OF A THIRD PARTY) AND THERE IS SOMETHING ABOUT YOUR PARTICULAR SITUATION WHICH MAKES YOU WANT TO OBJECT TO PROCESSING ON THIS GROUND AS YOU FEEL IT IMPACTS ON YOUR FUNDAMENTAL RIGHTS AND FREEDOMS. YOU ALSO HAVE THE RIGHT TO OBJECT WHERE WE ARE PROCESSING YOUR PERSONAL DATA FOR DIRECT MARKETING PURPOSES. IN SOME CASES, WE MAY DEMONSTRATE THAT WE HAVE COMPELLING LEGITIMATE GROUNDS TO PROCESS YOUR INFORMATION WHICH OVERRIDE YOUR RIGHTS AND FREEDOMS.

REQUEST RESTRICTION OF PROCESSING OF YOUR PERSONAL DATA. THIS ENABLES YOU TO ASK US TO SUSPEND THE PROCESSING OF YOUR PERSONAL DATA IN THE FOLLOWING SCENARIOS:

IF YOU WANT US TO ESTABLISH THE DATA’S ACCURACY.

WHERE OUR USE OF THE DATA IS UNLAWFUL BUT YOU DO NOT WANT US TO ERASE IT.

WHERE YOU NEED US TO HOLD THE DATA EVEN IF WE NO LONGER REQUIRE IT AS YOU NEED IT TO ESTABLISH, EXERCISE OR DEFEND LEGAL CLAIMS.

YOU HAVE OBJECTED TO OUR USE OF YOUR DATA BUT WE NEED TO VERIFY WHETHER WE HAVE OVERRIDING LEGITIMATE GROUNDS TO USE IT.

REQUEST THE TRANSFER OF YOUR PERSONAL DATA TO YOU OR TO A THIRD PARTY. WE WILL PROVIDE TO YOU, OR A THIRD PARTY YOU HAVE CHOSEN, YOUR PERSONAL DATA IN A STRUCTURED, COMMONLY USED, MACHINE-READABLE FORMAT. NOTE THAT THIS RIGHT ONLY APPLIES TO AUTOMATED INFORMATION WHICH YOU INITIALLY PROVIDED CONSENT FOR US TO USE OR WHERE WE USED THE INFORMATION TO PERFORM A CONTRACT WITH YOU.

WITHDRAW CONSENT AT ANY TIME WHERE WE ARE RELYING ON CONSENT TO PROCESS YOUR PERSONAL DATA. HOWEVER, THIS WILL NOT AFFECT THE LAWFULNESS OF ANY PROCESSING CARRIED OUT BEFORE YOU WITHDRAW YOUR CONSENT. IF YOU WITHDRAW YOUR CONSENT, WE MAY NOT BE ABLE TO PROVIDE CERTAIN PRODUCTS OR SERVICES TO YOU. WE WILL ADVISE YOU IF THIS IS THE CASE AT THE TIME YOU WITHDRAW YOUR CONSENT.

IF YOU WANT TO EXERCISE ANY OF YOUR RIGHTS, PLEASE GET IN CONTACT WITH US. PLEASE DO NOTE, THOUGH, THAT CERTAIN OF THE RIGHTS ARE NOT AVAILABLE AT ALL TIMES AND WE MAY HAVE TO REFUSE TO AGREE TO THE REQUEST. IF WE DO SO WE WILL PROVIDE A CLEAR EXPLANATION AS TO WHY. WE WILL ALWAYS TRY OUR HARDEST TO COMPLY WITH ANY REQUEST AND WE WILL ALWAYS DO SO WITHIN THE TIMESCALES OUTLINED IN LAW.

QUESTIONS
IF YOU HAVE ANY QUESTIONS ABOUT THIS POLICY, HOW WE HANDLE YOUR DATA, OR WISH TO EXERCISE ANY OF YOUR RIGHTS, PLEASE FEEL FREE TO CONTACT US ON [email protected], CALL US ON 01905 611293 OR EVEN DROP IN TO SEE US AT OUR DISTILLERY AT UNIT 2 BAMFURLONG INDUSTRIAL PARK, STAVERTON, CHELTENHAM, GL51 6SX.

YOU ALSO HAVE THE RIGHT, AT ALL TIMES, TO CONTACT THE INFORMATION COMMISSIONER’S OFFICE REGARDING HOW WE USE YOUR DATA. THE INFORMATION COMMISSIONER’S OFFICE CAN BE CONTACTED ON 0303 123 1113.